Help
A guide to using LiveTablePlus and answers to frequently asked questions.
How to Use
Watching Videos
The home screen shows recommended restaurant videos. Swipe up or down to switch to a different restaurant, and swipe left or right to view other videos from the same restaurant. You can "Like" or save ("Bookmark") any video that catches your eye, as well as post comments or share videos.
Each video shows the title, description, and tags set by the restaurant. The title and description automatically switch to your language (Japanese, English, Chinese, or Korean). You can also use tags to discover related content.
Finding Restaurants
Use the "Search" button at the bottom of the screen to find restaurants by prefecture, area, genre, or keyword. You can also filter by reservation criteria such as date, time, and number of guests. After searching, your conditions are also reflected in the video feed, and a "Filtering" icon will appear.
Making a Reservation
You can make a reservation from a restaurant's page. Select the date, time, number of guests, and seat type. If the restaurant offers courses or add-on items (with options), you can choose them in advance. A confirmation email will be sent once your reservation is complete. Reservation confirmations and cancellations can be managed from the "Reservations" button on your My Page.
Ordering In-Store with QR
At participating restaurants, you can order from your smartphone using the QR code on your table.
- Scan the QR code placed on your table.
- Enter the 4-digit access code provided by the staff.
- Choose items from the menu and place your order. Options such as size and toppings are also available.
- From the "Call" tab, you can call a staff member or request the bill.
- The order history tab shows your orders so far and a breakdown of the total.
You can switch the menu language between Japanese, English, Chinese, and Korean using the language button at the top right of the screen.
Likes & Bookmarks
Tap the heart icon on a video to "Like" it, or the bookmark icon to save it. You can view liked videos under the "Likes" tab on your My Page, and saved videos under the "Bookmarks" tab.
Commenting
You can post comments on videos. Comments can be replied to — you may hear back from other users, or even from the restaurant itself. Use the share button to copy a video's link or share it via social media and messaging apps.
Posting Review Videos
When you visit a restaurant, you can post a review video from the menu video screen. Share your impressions of the dishes you actually tried in a video and help guide other users.
For Restaurant Owners
Restaurant registration is available through LiveTablePlus Order (the restaurant management app). You will gain access to features such as menu video uploads, reservation management, and table ordering.
Add to Home Screen (PWA)
LiveTablePlus can be added to your smartphone's home screen and used like an app.
On iPhone
- Open LiveTablePlus in Safari.
- Tap the Share button at the bottom of the screen.
- Select "Add to Home Screen."
On Android
- Open LiveTablePlus in Chrome.
- Tap the menu (three dots in the upper right).
- Select "Add to Home Screen" or "Install App."
Account & Login
I did not receive the confirmation email / my registration is not complete+
After signing up, opening the link in the confirmation email completes your registration. If the email does not arrive, please check your spam folder and make sure the email address you entered is correct.
The confirmation link works even if opened on a different device or browser. If the link has expired, please try signing up again with the same email address.
I forgot my password+
Please enter your email address on the password reset page. We will send you a reset link by email.
If the email does not arrive, please check your spam folder and try again after a short while.
I want to change my email address+
We do not currently offer a way to change your email address. Please contact our support team for assistance.
I want to delete my account+
Please contact our support office. After verifying your identity, we will delete your account and associated data.
Videos & Restaurants
Videos won't play+
Please try the following:
- Check your internet connection.
- Update your browser to the latest version.
- Try reloading the page.
Where can I find my likes and bookmarks?+
Liked videos appear under the "Likes" tab on your My Page, and saved videos appear under the "Bookmarks" tab.
I want to edit or delete a comment+
You can edit or delete your own comments by selecting them from the comment list. Reply comments posted by restaurants cannot be deleted.
I want to cancel a reservation+
Open the "Reservations" button on your My Page, select the relevant reservation, and tap the Cancel button. Cancellation policies vary by restaurant, so please check the restaurant's page for details.
I want to delete a review video I posted+
You can view and delete your submitted videos from the "Posts" tab on your My Page.
How can I register my restaurant?+
Please create an owner account through LiveTablePlus Order and register your restaurant information. Once your application has been reviewed and approved, you will be able to use features such as menu video posting and reservation management.
Other
Are there any usage fees?+
All features of LiveTablePlus are available free of charge.
Is there a smartphone app?+
There is no dedicated app, but LiveTablePlus supports PWA (Progressive Web App), so you can add it to your home screen and use it like an app. For details, please see "Add to Home Screen" above.
What should I do if I find an inappropriate video?+
Please use the video reporting feature. Our operations team will review it and take appropriate action.