Privacy Policy

Last updated: September 3, 2026

Table of Contents

1. Introduction
2. Personal Information We Collect
3. Purposes of Use of Personal Information
4. Provision to Third Parties
5. Use of External Services
6. Cookies and Access Logs
7. Management of Personal Information
8. Disclosure, Correction, and Deletion of Personal Information
9. Use by Minors
10. Changes to This Policy
11. Contact

1. Introduction

LiveTablePlus株式会社 (hereinafter referred to as the "Company") establishes this Privacy Policy (hereinafter referred to as the "Policy") to set forth the handling of personal information in the web service "LiveTablePlus" (hereinafter referred to as the "Service") provided by the Company.

The Company complies with the Act on the Protection of Personal Information and other relevant laws and regulations, and handles users' personal information appropriately.

2. Personal Information We Collect

In providing the Service, the Company may collect the following personal information.

2.1 At the Time of Consumer User Registration

• Email address
• Password (stored in encrypted form)
• Username and display name
• Phone number
• Profile picture

Note: If you sign in with a Google account (OAuth), we obtain information provided by Google, such as your name, email address, and profile picture.

2.2 At the Time of Restaurant User Registration

• Email address
• Password (stored in encrypted form)
• Full name and display name
• Phone number
• Restaurant information (restaurant name, address, business hours, category, etc.)

2.3 At the Time of Reservation

• Full name
• Phone number
• Email address
• Reservation details (date and time, number of guests, course, etc.)

2.4 Information Automatically Collected During Use of the Service

• Access logs (IP address, access date and time, browser information)
• Cookie information
• Usage history (videos viewed, search history, reservation history, order history)
• Device information (OS, screen size, etc.)

2.5 Information Contained in User-Posted Content

• Videos and images (which may contain personally identifiable information such as faces)
• Content of comments and reviews

3. Purposes of Use of Personal Information

The Company uses the personal information it collects for the following purposes:

1. Providing and operating the Service (account management, reservation processing, order processing, etc.)
2. Improving the Service and developing new features
3. Sending important notices, maintenance information, and similar communications to users
4. Verifying identity and ensuring account security
5. Responding to violations of the Terms of Service
6. Detecting and preventing unauthorized use
7. Analyzing usage and creating statistical data (processed in a form that does not identify individuals)
8. Responding to inquiries
9. Other operations incidental to the purposes set forth above

4. Provision to Third Parties

The Company will not provide users' personal information to third parties except in the following cases:

1. When the user has consented
2. When required by law (such as a court warrant or a legal request from an investigative authority)
3. When necessary to protect the life, body, or property of a person, and it is difficult to obtain the consent of the individual
4. When providing reservation information to the relevant restaurant for the purpose of processing reservations or orders (including, where the restaurant has enabled LINE integration, sending the reserver's name, contact information, and reservation details to that restaurant's LINE official account)
5. When providing information to subcontractors to the extent necessary for the operation of the Service (with appropriate supervision)
6. When the business is succeeded due to a merger, business transfer, or similar event

5. Use of External Services

In connection with operating the Service, we use cloud services and other solutions provided by external providers. We may entrust the handling of personal information to these providers to the extent necessary to achieve the purposes of use. We select such providers appropriately and exercise necessary and appropriate supervision. The main purposes are as follows:

• Cloud infrastructure (servers, database, authentication)
• Content delivery (CDN) and security measures
• Storage of media such as videos and images
• Sending emails
• Machine translation for multilingual support
• Delivery of notifications regarding reservations, etc.
• Access analytics and error monitoring (to maintain and improve quality)
• Protection against unauthorized access and automated programs (bots)

6. Cookies and Access Logs

1. The Service uses cookies to maintain users' authentication state and to improve the Service.
2. Users may refuse to accept cookies through their browser settings; however, in that case, certain features of the Service may not function correctly.
3. Access logs are collected and used for the purposes of stable operation of the Service, detection of unauthorized access, and analysis of usage patterns.

7. Management of Personal Information

1. The Company takes appropriate security measures to prevent the leakage, loss, or destruction of personal information.
2. Passwords are stored in encrypted form and managed in such a way that no one, including the Company's staff, can view them.
3. Communications are protected by SSL/TLS encryption.
4. Access to personal information is limited to the extent necessary for business purposes, and access logs are recorded.

8. Disclosure, Correction, and Deletion of Personal Information

1. Users may request the disclosure, correction, addition, deletion, or suspension of use of their own personal information held by the Company.
2. Corrections to profile information can be made directly from the user's My Page.
3. If you wish to delete your account, please contact us using the contact details below. After verifying your identity, we will respond promptly.
4. After account deletion, personal information will be deleted within a reasonable period of time, except for information that is required by law to be retained.

9. Use by Minors

Users under the age of 16 must obtain the consent of a parent or legal guardian before using the Service. The Company does not knowingly collect personal information from users under the age of 16 without the consent of a parent or legal guardian.

10. Changes to This Policy

1. The Company may amend this Policy from time to time.
2. In the case of material amendments, the Company will provide prior notice through the Service or by email.
3. The amended Policy shall take effect upon being posted on the Service.

11. Contact

For inquiries regarding the handling of personal information, or requests for disclosure, correction, or deletion, please contact us at the address below.

LiveTablePlus Operations Office (Personal Information Protection Officer)